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Terms & Conditions

SMS Policy for Scoopidy Poop (UK)

By submitting any form on this website, you are giving your consent for Scoopidy Poop, based in Holmfirth, UK, to communicate with you via call, text message (SMS), or email. This communication may sometimes use automated technology.

We promise to only contact you when necessary regarding your service requests, appointment reminders, or occasional relevant updates and offers related to Scoopidy Poop services in your area. No purchase is required to receive these communications.

Text message frequency will be limited, and you can expect no more than 2 SMS messages per month.

If you ever wish to stop receiving these communications, you can reply END or STOP to any email or text message to opt out immediately. Standard message rates from your mobile provider may apply.

Your contact information will never be sold or shared with third parties for their marketing purposes.

By providing your phone number, you confirm that you are the subscriber to the mobile number or that you have customary authority to agree to receive text messages at that phone number.

If you have any questions about our communication policy, please contact us via our website contact form or email us at poopscoopyorkshire@gmail.com

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Terms and Conditions of Service - Scoopidy Poop

These Terms and Conditions govern the provision of pet waste removal services ("the Services") by Scoopidy Poop, a company based in Holmfirth, UK ("we," "us," or "our"), to you, the customer ("you" or "your"). By subscribing to or using our Services, you agree to be bound by these Terms and Conditions.

1. Provision of Services

1.1 We will provide the Services as outlined in your chosen subscription plan or one-off service request. This includes the removal of dog waste from the agreed areas of your property on the scheduled service days.

1.2 We will use reasonable care and skill in the provision of our Services.

2. Customer Information and Responsibilities

2.1 Accuracy of Information: You are responsible for providing accurate and complete information to us at the time of registration and throughout the duration of your service. This includes, but is not limited to: * Your correct address and property access details. * Clear instructions regarding the areas to be serviced (e.g., specific parts of the garden). * Information about any locked gates, security systems, or other access restrictions. * Details of any known hazards or specific instructions related to your property or pets. * Accurate contact information for service-related communications.

2.2 Impact of Inaccurate Information: You acknowledge and agree that any inaccurate, incomplete, or outdated information provided by you may negatively affect our ability to provide the Services efficiently and effectively. This may result in: * Service Delays or Missed Visits: If we cannot access your property due to incorrect address or access information. * Incomplete Service: If the areas to be serviced are not clearly defined or accessible. * Additional Charges: We reserve the right to charge for additional visits or time incurred due to inaccurate information that requires us to return or spend extra time at your property. We will notify you of any such potential charges in advance where possible. * Liability: We shall not be liable for any issues arising directly from inaccurate or incomplete information provided by you.

2.3 Safe Environment: You are responsible for ensuring a safe environment for our service personnel on your property. This includes securing any aggressive animals and informing us of any potential hazards.

3. Service Schedule and Access

3.1 We will endeavour to adhere to our agreed service schedule. However, unforeseen circumstances such as severe weather, traffic delays, or vehicle issues may occasionally cause delays. We will make reasonable efforts to notify you of any significant delays.

3.2 You agree to provide us with the necessary access to your property on scheduled service days. If access is denied or unreasonably restricted, we may be unable to provide the Service, and the service fee may still be applicable.

4. Fees and Payment

All subscription payments to be taken before the work is completed.

5. Liability

Any accidental damage cause by staff will be address directly or through the use of out insurance provider, depending on the matter.

6. Termination

Termination of subscription will result in whatever dates are left for that month to still get completed unless stated directly by you the customer.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

 

Regarding the Condition of the Service Area:

  • Clutter-Free Environment: "For us to provide a thorough and effective poop scooping service, the designated garden or space to be cleaned must be reasonably free of clutter. We cannot be held responsible for any pet waste that is hidden from view or inaccessible due to items such as toys, tools, plant pots, or other obstructions present in the service area. Our staff will not move such items to access hidden waste."

  • Obstructed Waste: "We will make every reasonable effort to locate and remove visible pet waste. However, we cannot be held responsible for any waste that is concealed under snow, leaves, dense vegetation, or other natural or artificial coverings. The removal of waste hidden by such obstructions is not included in our standard service."

  • Movement of Objects: "Our service is strictly limited to the removal of pet waste. Our staff will not move garden furniture, large objects (such as trampolines, barbecues, or statues), or any other substantial items present in the service area."

Regarding Other Types of Waste:

  • Exclusion of Garden Waste: "Please note that our poop scooping service does not include the removal of general garden waste such as leaves, grass clippings, tree branches, or other plant debris. The responsibility for the removal of such waste lies with the customer."

  • Exclusion of Rubbish: "Our service is specifically for the removal of pet waste only. We will not remove general rubbish, including but not limited to crisp packets, wrappers, bottles, or any other non-pet-related waste found in the service area."

Regarding Pet Safety During Service:

  • Pet Supervision: "For the safety of our staff and your pet(s), we kindly request that all dogs be kept indoors or otherwise securely away from the service area while our cleaning is being performed. This ensures a safe and efficient working environment for our team and prevents any potential risks to your animals."

     

  • Regarding Wet or Runny Pet Waste:

  • Dealing with Difficult Waste: "Following periods of rain or if your dog has particularly runny or liquid stools, we will make our best effort to remove the majority of the waste. However, due to the nature and consistency of such waste, complete removal can be very difficult. Some residue or staining may remain on grass strands, paths, decking, or other surfaces. We will not be held responsible for any such remaining residue after our service."

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